Call first for active water escape
For an uncontrolled leak, call rather than relying on email, web chat or WhatsApp alone. Explain where the water is coming from, whether it is still running, which floor is affected and whether water is near electrics or entering another property.
Urgent faults that may be suitable
- Burst or actively leaking accessible pipes
- Failed flexible connectors and isolation valves
- Toilets overflowing or leaking onto the floor
- Leaks affecting a downstairs flat or communal area
- Radiator valve leaks
- Tank overflows and failed ball valves
- Sudden loss of a usable toilet in a one-toilet property
- Temporary isolation followed by a planned permanent repair
What to do while arranging help
If you can do so safely, turn off the local isolation valve or main stopcock. Do not touch wet electrical equipment. Move possessions away from the water and use containers or towels only if it is safe. In a flat, alert the neighbour or building manager if another property may be affected.
Honest availability
Many competing websites advertise 24/7 attendance across all London from a remote call centre. Kensington Plumbing Services is different: it is based in W14 and you speak directly to Nick. Urgent work is taken where location, workload and access make it practical. Call for the real position at that moment.
Customer reviews highlight prompt responses, professional repairs, clear communication and dependable work across individual homes and managed properties.
Read the Google reviewsFrequently asked questions
The website does not promise guaranteed 24-hour attendance. Call for current urgent-job availability.
No fixed arrival time is guaranteed. W14 proximity can help, but traffic, current work and access all matter.
If it is safe and you know the correct valve, isolate the affected supply or main stopcock.
Keep away from wet electrical equipment and obtain appropriate emergency or electrical assistance.