Privacy and live chat choices
How enquiry information and optional Tawk.to live chat are handled.
Contact information
When you contact Kensington Plumbing Services by telephone, email, WhatsApp or live chat, the information you provide is used to answer the enquiry, arrange work, communicate about the job and retain normal business records where required.
Optional Tawk.to live chat
The website offers Tawk.to live chat. The widget is not loaded until you select “Allow live chat”. When allowed, Tawk.to may process technical information, online status, device information, cookies and anything entered into the chat so the service can operate and Kensington Plumbing Services can respond.
You may continue using the website without allowing live chat. To change the choice on this device, use the button below.
WhatsApp and email
Messages sent through WhatsApp or email are also subject to those providers’ privacy terms. Only send information needed to deal with the plumbing enquiry.
Website hosting and logs
GitHub Pages and related infrastructure may process basic technical logs for security and delivery of the website. The core site does not intentionally use advertising trackers.
Retention and enquiries
Enquiry and job information may be retained for as long as reasonably needed for communication, accounting, legal obligations and records of work. To ask about information supplied to Kensington Plumbing Services, email info@kensington.biz.